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I do not have a credit card. Can I send a personal check or money order?
Personal checks and money orders are accepted. Please send to:
3095 Kerner Blvd. Suite V
San Rafael, CA 94901
Is this product compatible with my computer?
If your operating system isn't listed in the "system requirements" section of the product description, then it is most likely incompatible. You can also check the manufacturer's website to find additional requirement information.
I placed an order, did you receive it?
You should have received an order confirmation via email immediately after placing your order. If you do not receive this email, please contact us. If no confirmation email was received and we cannot locate the order, then the order was not completed.
How can I change/update my order?
Contact us via email as soon as possible to change/update your order. Please keep in mind that if your order has already shipped, we are unable to make any changes.
Why do I need to provide my email address?
Providing us with your email address enables us to deliver fast & efficient service. Order confirmations, shipment notifications and invoices are sent via e-mail, as well as any important updates to your order such order status, billing issues, etc.
When will my credit card be charged?
Credit cards are charged upon initial order placement.
Does Purplus provide technical support?
We do not provide tech support due to the wide range of items we offer. If you have a problem with your order, please contact us. Our helpful staff is available to guide you to the appropriate website.
Why is my purchase on back order?
We try to keep our inventory stocked at all times, however there are occasions when a shipment to us has been delayed. We generally receive back ordered items within 2-3 days. If an item is discontinued or unavailable on the market we will notify the customer and provide a prompt refund.
This software isnít what I expected. Can I exchange it for something else?
We accept returns on unopened items only. Please contact us for return information.
Does Purplus offer a reseller program?
Yes, please contact us for quantity discount purchases.
Does Purplus accept Purchase Orders?
Yes, we accept purchase orders from Schools, Government, Corporate and Non-profit Organizations. School purchase orders can be faxed to us at 415-485-0203 or emailed.
How does Purplus sell at such low prices?
Purplus is an independent discount software reseller. We always sell for the lowest prices we can, based on our cost. Our long-standing relationships with our suppliers allow us to receive the best possible costs.
How can I be sure your software is genuine?
Purplus has been in business since 1990 selling only authentic, legitimate software. Please check our reviews on Yahoo! Shopping, Google, Pricegrabber, Nextag, Amazon and eBay. We are a member of the BBB as well as registered with Dun & Bradstreet and the CCR. For further information we welcome you to check our credentials throughout the web.
What is OEM software?
OEM refers to Original Equipment Manufacturer packaging. OEM is software that was intended to be sold as part of a bulk shipment but has been split up for resale (the text on the CD face might display this same information). OEM products are of the same quality and often carry the same manufacturer warranty as their retail counterparts but the packaging may differ. Tech support is usually not provided for OEM software; however, most information can be found in the electronic help files on the CD or on the manufacturer's web site.